Information
お知らせ

Information

About our Products

1 When purchasing ST, CAT jewelry, please select either the “made by you” option or the “made by us” option.

“Made by you” Items
The products sent to you will consist of unassembled components. You will be the one who assembles it.
The basic contents of non-pierced earring/pierced earring kits: Bead components for both ears, two round components with an engraved logo, two headpins, and two ear wires for non-pierced/ pierced ear rings (Contents may vary according to the jewelry design.)

“Made by us” Items
The products sent to you will consist of assembled jewelry.

2 The ST, CAT jewelry products are made by assembling natural components, vintage deadstock items, scarce materials, etc. For that reason, some components may sometimes have color irregularities or scratches. Your understanding is greatly appreciated.

3 Our jewelry is made by hand, so some products can be easily broken. Please handle it with adequate care. Due to limitations of components in quantity, we are unable to replace or repair lost or broken items. However, for self-repair, replacement ear wires and other parts are available for sale at our online shop.

Payment

PayPal
Presently, atelier ST, CAT accepts payment only through the PayPal system for international customers.
・After you place your order, you will automatically receive a confirmation e-mail to let you know that your order was received. You will be notified about the details relating to the item(s) you ordered after atelier ST,CAT receives confirmation that payment through PayPal has been completed.

Shipping Methods and Costs

Express Mail Service (EMS)

For 1 box shipped to one destination, containing up to 500g in total,
Asia: 1,400 JPY (tax included)
Oceania/North America/Central America/Middle East: 2,000 JPY (tax included)
Europe: 2,200 JPY (tax included)
South America/Africa: 2,400 JPY (tax included)

For 1 box shipped to one destination, containing up to 1kg in total,
Asia: 2,100 JPY (tax included)
Oceania/North America/Central America/Middle East: 2,900 JPY (tax included)
Europe: 3,200 JPY (tax included)
South America/Africa: 4,100 JPY (tax included)

・An insurance fee is included in the delivery charge.
・Items are insurable only up to a maximum value of 2,000,000 JPY.
・Purchases of more than 20,000 JPY will require an additional charge for insurance.
・All items are packed with extreme care and uses reinforced packaging materials to prevent damages in transportations.
・Delivery charges and insurance fees are subject to fluctuations in line with  exchange rates.
・EMS is the international postal system of Japan Post. For full details, please consult the EMS website.
・Depending on the item(s) you order and the country or region in which you or the recipient live, local taxes may be imposed on your order. For tax-related inquiries, you are requested to contact the tax office in your country or in the country of your intended recipient before placing your order.

To customers wishing to purchase in excess of 50 items

Customers wishing to purchase items totaling more than 30 and retailers, wholesalers, etc. Interested in buying in bulk are invited to inquire to atelier ST, CAT. Every effort will be made to meet your needs.

About returned goods exchange

We are sorry, we do not accept returns / exchanges after order completion.

Frequently Asked Questions
About tariff
For customs duties in case of overseas shipment, please contact the Customs Department of each country directly.

Contact

For questions on atelier ST, CAT ONLINE SHOP, please contact shop@st-cat.com.